Vievie

Content

Frequently Asked Questions

Welcome To

Who is VieVie?

VieVie is a technology company which provides an online health platform through an App to connect patients and doctors and offers online health services.

What is VieVie’s objective?

We set up VieVie to reduce health worries in Vietnam by providing patients with faster access to quality health professionals. Leveraging the power of technology, our online health platform aims to make it easier and more convenient to access healthcare by providing quality medical advice and care on an App….anytime or anywhere. VieVie is a new channel that people can use to address their health worries in a fast and convenient way….

Why is VieVie’s mission to reduce health worries?

Vietnamese are worrying a lot! Recent research undertaken by Decision Labs, a leading research company identified that Vietnamese people frequently worry about their health.

The findings showed that 45% of the population worry about their health every day and 41% worry about the health of a loved one every day. The research identified that people often chose to ignore their health worries due to lack of time, lack of money and lack of understanding about how to address a medical problem and what to do. This has become a barrier to getting good health advice. VieVie’s mission is to eradicate this, by providing peace of mind by offering a trusted destination for people to turn to with any of their health concerns.

How secure is my information?

All your personal and medical information are kept strictly confidential and will not be sold, reused, rented, loaned or otherwise disclosed to anyone. All your sharing text, call and images are stored safely in the internal VieVie database without sharing with any outside or third party.

Why do I need to sign up with my phone number?

You need to sign up to VieVie with your phone number to receive further assistance from our customer service and healthcare professionals. Your phone number will also be used to send you verified code to access your account if you forget your password to keep your account safely. Your phone number will not be shared with any third party. Nor will it be used for the purpose of advertising or unrelated issues.

 

What is the background of the doctors on VieVie?

All doctors and medical staff on the VieVie platform are verified by careful checking of their medical licences and and identity to ensure they are qualified and experienced health professionals. Our medical team assess each doctor invited to the platform to ensure they have the capability and experience to respond to our patients’ needs

Which doctor will I be talking to?

The doctor is either a doctor that you choose specifically or one that has been assigned to you based on the questions that you had asked. For example, if you have a question related to children, we may either assign either a Family Medicine doctor or a Pediatric doctor depending on the complexity of the case.

Can I leave a review for a doctor?

Yes, please leave comments and stars for our doctors – this helps them know whether their answers help you and allows us to improve on the service we provide to you

How do I get started?

Download the App here and follow the step-by-step guide

What type of medical problems can VieVie be used for?

VieVie is suitable for many different medical issues, including patients with simple acute medical problems, pregnant women and parents with babies/toddlers, patients with follow up questions and patients located far from quality healthcare

Do I need to pay to use VieVie?

Currently out chat / call  with a doctor is free. Accessing some doctors will require paying and upgrading for VieVie Gold, our premium priority access subscription service.

How can VieVie help me save time?

In many hospitals in Vietnam visiting a hospital or clinic can often be inconvenient with travel and waiting time making up 2-3 hours for only a 3-4 min doctor consultation. That is often not sufficient amount of time to get enough advice about treatment and managing illness.

VieVie allows you to speak to a doctor or nurse from wherever you are, whenever you want, at any time. There is now no need to travel to a hospital or clinic and wait for a long time for treatment. Medical advice is available instantly.

How long does it take for a doctor to respond?

Response times vary from 5 to 30 minutes to receive an initial response. However, it specifically depends on the time when you ask the question and the type of specialist doctor responding. It may take longer during the middle of the night for a doctor to respond.

Can I create more than one user account?

You can only create one account with each phone number. You can create another account using another phone number. However, we encourage you to use one account only, even for your family members to better manage your family members’ medical records.

If I have problems with my account, what should I do?

Contact our CS team via hotline: (028) 73056655 or send message to us via fanpage: https://www.facebook.com/VieVieHealthcare/

 

What type of phone do I need to download the App?

Any Android or iOS phone

What should I do if I have further questions?

Contact our CS team via hotline: (028) 73056655 or send message to us via fanpage: https://www.facebook.com/VieVieHealthcare/

What should I do if I have a health’s issue?

Whenever you have new health’s worry, you can ask our doctor by 2 ways:

1.You can ask the new question from the Home page and we will assign the case to the suitable doctor for you.

2.You can view the doctor listing from the Home page and ask the question to you favorite doctor. Your question will be answered directly by this doctor

View how to ask new question step-by-step here 

What should I do if I want to see the old conversations with your doctors?

Please click this link to know how to view old conversations with your doctors step-by-step

Who is VieVie?

VieVie is a technology company which provides an online health platform through an App to connect patients and doctors and offers online health services.

 

What is VieVie’s objective?

We set up VieVie to reduce health worries in Vietnam by providing patients with faster access to quality health professionals. Leveraging the power of technology, our online health platform aims to make it easier and more convenient to access healthcare by providing quality medical advice and care on an App….anytime or anywhere. VieVie is a new channel that people can use to address their health worries in a fast and convenient way….

Why is VieVie’s mission to reduce health worries?

Vietnamese are worrying a lot! Recent research undertaken by Decision Labs, a leading research company identified that Vietnamese people frequently worry about their health.

The findings showed that 45% of the population worry about their health every day and 41% worry about the health of a loved one every day. The research identified that people often chose to ignore their health worries due to lack of time, lack of money and lack of understanding about how to address a medical problem and what to do. This has become a barrier to getting good health advice. VieVie’s mission is to eradicate this, by providing peace of mind by offering a trusted destination for people to turn to with any of their health concerns.

What are the benefits to a doctor of using VieVie?

VieVie provides doctors with a platform to increase access to patients and demonstrate their knowledge, experience and capabilities. VieVie is also a great tool for doctors to use to get exposure and access to a wide variety of different medical conditions. VieVie offers a more flexible working arrangement, allowing you to chat to patients from the convenience of a  coffee shop or your home. For more information about working at VieVie, click here

How will VieVie help me get new patients?

Finding new patients is no longer just limited to ‘word of mouth’. By answering patient questions and building your own customised personal profile you will be able to reach more patients and, if required, can follow up with them ‘offline’ at your clinic or hospital for further care.

How does VieVie benefit patients?

In many hospitals in Vietnam visiting a hospital or clinic can often be inconvenient with travel and waiting time making up 2-3 hours often for only 3 to 4 minutes for a patient to spend time with a doctor. That is often not a sufficient amount of time for the patient to receive adequate advice about managing their illness / medical condition. VieVie provides a more flexible way for a patient to contact a doctor and by making it more convenient, encourages a patient to seek medical treatment perhaps earlier than they would do – thus improving health outcomes.

Is VieVie a replacement for face-to-face consultation?

No, in many instances a patient will still need to visit a hospital or clinic for a face-to-face. VieVie focuses on simple, non-complex medical issues and support patients through their initial period of uncertainty and concern by providing simple medical advice and information on treatment options. In cases with low medical complexity, healthcare professionals on VieVie may even completely resolve health worries online, avoiding unnecessary trips to hospitals/clinics.

 

Is VieVie secure?

All information is kept strictly confidential and is not shared publicly – either with other patients or doctors. All communication with patients, images and medical info is safely stored in the internal VieVie database and is not shared with any third party.

How does VieVie help me boost my professional reputation?

Each doctor has a comprehensive personal profile that allows patients to view their experience, education, training,qualification,and specialty. By answering patient questions and building your own profile on the VieVie app, you will able to clearly demonstrate your knowledge, capability and care for patients.

Is VieVie simple to use?

The App is easy to use. We provide all our doctors with comprehensive training before they start communicating with patients and our customer service / operations team are always available to support with any technical matter.

 

Can I prescribe medication on the App?

No, regulations do not allow for the prescribing of medication. A doctor cannot provide a prescription unless there is a face-to-face consultation with a doctor.

 

 

How do I get started?

Download the App here and follow the step-by-step guide

Can I use VieVie on my computer or only on my phone?

Right now we have launched our app for Android and iOS only. We are working on a version for tablets & computers and will launch it shortly.

What is the current working time at VieVie?

VieVie is typically available works 18 hours a day,  from 6am to 12pm.. In the future, if our patients need us work 24 hours, we can expand the working time. You can work with us whenever you’re available. But we prefer you spend at least 10 hours / week.

 

Since being set-up, what has VieVie achieved?

Since being founded in 2017, VieVie has helped over 50,000 users including over 3,000 babies and 3,000 pregnant women and currently provides one of the fastest access to a doctor in Vietnam, with an average response time of 10 minutes